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low interest rates. While First United's
mortgage portfolio was impacted, as were nearly all banks by the
refinancing wave, the Bank was able to provide an array of loan
options for its customers, resulting in nearly $100 million in mortgages
underwritten. These sales were between the Bank's portfolio and
the secondary market.
Deposits
also grew by $33.09 million, or 5.37%. Much of the growth was attributed
to the My Easy Access CD - a unique investment instrument for customers,
allowing them to receive market rates for their deposit while maintaining
access to their money. The growth in deposits also reflected your
Company's ongoing effort to build long-term relationships with its
customers. We have crafted solutions for customers, which focus
on customer needs - both short and long-term. Much of our training
and most incentives are directed towards fulfilling this vital role
for our customers. Obviously, to the extent we are successful in
this strategy, we will add to shareholder value through preserving
and building long-term profitable relationships with customers.
One of the indicators of our progress in this area was the strong
level of customer satisfaction, evidenced in our recent customer
survey conducted by an outside, independent firm.
This
past year, we were saddened by the death of Director Dr. Andrew
E. Mance. Having been a member of the Board of Directors since 1958,
he had seen much of the Company's growth and success. We will miss
his support and counsel.
We
are excited as we look into the future. We are dedicated to our
mission, and our strategies are developed with this foremost in
our minds.
We
look forward to serving customers in our new office in Hagerstown
and will be expanding our presence in Martinsburg by year-end with
the construction of another office in that dynamic community. Most
of all, however, it is all about our staff of dedicated associates
throughout the Company. They understand what it is to serve customers
and prepare daily to be successful in meeting - and exceeding -
customers' needs. It is a pleasure to work with such a group of
dedicated associates, and all of us pledge to you, the shareholder,
our continued efforts to build long-term value for your investment.
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Sincerely,
William
B. Grant
Chairman of the Board
and Chief Executive
Officer
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